Terms & Conditions

Terms and Conditions of sale 1. DEFINITIONS AND INTERPRETATION “Event” means an entertainment event including, without limitation, a concert, exhibition, sports, theatrical and/or music event to be held at a Venue in respect of which we have the right to sell You Tickets. “Tickets” means tickets or other types of evidence (including electronic tickets) for an Event sold by Us to You on behalf of the organisation responsible for the Event for the right to occupy space at or to attend an Event. “Venue” means any facilities or locations of any nature where the Event is being held. “We” means Family Tickets Ltd. “Us” and “Our” shall be read accordingly. “You” means you or anybody who in Our reasonable opinion is acting with your authority or permission. “Your” shall be read accordingly. “Promoter” means the person firm or company staging the Event if different from Us and the Venue. “Group” means group organisers, charities, travel and coach companies or other organisations that We have agreed to sell to knowing that the Tickets are intended for resale. 2. INCORPORATION These Terms and Conditions incorporate and should be read in accordance with the Venue and/or Promoter terms, conditions and regulations, copies of which are available upon request from the Venue. In the event of any inconsistency between the terms in relation to Venue or Promoter requirements, those of the Promoter shall prevail. If no Promoter, those of the Venue shall prevail. Family Tickets Ltd is a member of The Society of Ticket Agents and Retailers. These Terms and Conditions are an extension of STAR’s Code of Practice which is available from STAR (0844 879 4272, www.star.org.uk) 3. TICKETS All Tickets are sold subject to availability and to these Terms and Conditions. These Terms and Conditions should be read carefully prior to purchase and any queries relating to them should be raised with us prior to purchase, as purchase of Tickets constitutes acceptance of these Terms and Conditions. A valid Ticket must be produced to get into an Event. Removing any part of, altering or defacing the Ticket may invalidate Your Ticket. It is Your responsibility to check Your Tickets as if you have made a mistake it cannot always be rectified after purchase. Please check your Tickets on receipt carefully and contact us immediately if there is a mistake. We will not be responsible for any Ticket that is lost, stolen or destroyed. It is not always possible to issue duplicate tickets. For example for non-seated events where there is a possibility of both the original and duplicate tickets being used, compromising the licensed capacity of the venue. Duplicates may therefore be issued at the discretion of the Promoter or the Venue acting reasonably. If duplicates are being issued, a reasonable administration charge may be levied. We and the Promoter reserve the right to provide alternative seats at an Event to those specified on the Ticket if the staging of the Event reasonably requires, provided they are of no less value to that stated on the Ticket. Where a concession is claimed, proof of identity and concession entitlement (for example of age or student status) may be required. Ownership or possession of a Ticket does not confer any rights (by implication or otherwise) on You to use, alter, copy or otherwise deal with any of the symbols, trade marks, logos and/or intellectual property appearing on the Ticket. 4. PRICE AND PAYMENT The price of the Ticket shall be the price set at the time We accept Your order. All prices set are inclusive of any applicable taxes but exclusive of any booking fee and collection or delivery fee. No order will be accepted until We have received full payment. Other requirements regarding the need for clear and transparent pricing information to be supplied at the time of sale, including booking fees, are covered in the STAR Code of Practice. 5. DELIVERY Family Tickets Ltd aims to dispatch purchased tickets as soon as possible. Tickets will only be delivered to the billing address of the debit/credit card holder unless We specifically offer You the facility for Tickets to be sent to an alternative address. If Your Tickets are not being held at the Venue box office, and You have not received Your Tickets from Us 72 hours prior to the Event, please contact Us. If Tickets dispatched by Royal Mail ordinary post, special delivery or registered post are returned to Us as “addressee unknown” We reserve the right to cancel Your booking and make a refund of the Ticket price only. We reserve the right to make Tickets available for collection at the Venue box office. You will be notified by telephone, email or in writing of the arrangements for collection (using the details provided at the time of ordering) if this becomes necessary. Where there is not enough time to deliver Tickets, You will be told at the point of purchase the arrangements for collection of Your tickets. Where you are collecting your tickets from Us, in person, there will be no charge made for this service. If You are collecting Your Tickets from the Venue box office, You must have Your acknowledgement of order and the credit/debit card used to make the order with You. You will be able to collect Your Tickets one hour prior to the start of the Event unless otherwise indicated within the Venue terms and conditions. 6. CHANGES TO EVENT The organiser of the Event and/or the Venue reserves the right to make alterations to the published Event programme where reasonably necessary. 7. REFUNDS/EXCHANGES Except where We offer an applicable Ticket exchange or resale facility, Tickets cannot be exchanged or refunded after purchase unless the performance is cancelled or rescheduled (subject to below) or where there is a material change to the programme of Event. Where an Event is cancelled or rescheduled (subject to below) by the Venue or Promoter, where an Event is cancelled or rescheduled due to circumstances beyond Our control, or where there is a material change to the programme of the Event, You will be entitled to claim a refund from Us in accordance with this clause. A ‘material’ change is a change which, in Our reasonable opinion, makes the Event materially different to the Event that purchasers of the Ticket, taken generally, could reasonably expect. The use of understudies in a theatre performance shall not be a material change. Where an outdoor Event is cancelled or curtailed because of adverse weather, We shall not be liable to make any refund or pay any compensation beyond the refunds that may be payable under the Venue’s or Promoter’s rules. Where such a refund is sought You must bring this to Our attention as soon as possible upon becoming aware of such change, cancellation or where the Event has been rescheduled, prior to the rescheduled Event. The refund for Tickets equals at least the face value price paid or, if the face value has been reduced by the organiser, the discounted face value price paid in accordance with the STAR Code of Practice. In order to claim Your refund, please apply in writing to Your point of purchase, enclosing Your complete unused Tickets, if received, promptly within 28 days from the date of the Event. Refunds shall only be made to the person who purchased the Tickets and, when possible, be made using the same method as was used to purchase the Tickets except, at Our discretion, where payment was made by cash. These Terms and Conditions do not and shall not affect your statutory rights as a consumer. For further information about your statutory rights contact Citizens Advice, Consumer Direct (http://www.consumerdirect. gov.uk/) or the Department for Business Innovation and Skills. 8. LIABILITY Personal arrangements including travel, accommodation or hospitality relating to the Event which have been arranged by You are at your own risk. Liability for the cancellation or rescheduling of an Event, or for material changes to an Event, will be limited to the refund as set forth in Section 7. Neither We nor the Venue nor the Promoter will be responsible for any loss, theft or damage of Your personal belongings, other than caused as a result of Our negligence or that of the Venue or the Promoter or other breach of statutory duty. 9. CANCELLED/RESCHEDULED EVENTS It is Your responsibility to ascertain whether an Event has been cancelled or re-scheduled and the date and time of any re-scheduled Event. Where an Event is cancelled or re-scheduled, We will use Our reasonable endeavours to notify You using the details You provided Us with at the time of ordering. We do not guarantee that You will be informed of such cancellation before the date of the Event. It is Your responsibility to inform Us of any change to the contact address, telephone number or email address You provide Us with at the time of ordering. For football matches, no guarantees can be given that the Event will take place at a particular time or on a particular date. We, the Venue and the Promoter reserve the right to reschedule any such Event-without notice and without any liability whatsoever. The details given on football tickets are indicative only and it is Your responsibility to check the final arrangements for any matches for which you have tickets including the date and Kick-off time of any such Event. 10. USE OF DETAILS AND DATA PROTECTION For information on how we use information and Data Protection see the Family Tickets Ltd Privacy Policy. 11. RESALE/USE OF TICKETS AND PROPERTY You may not re-sell or transfer a Ticket if prohibited by law. In addition, re-sales or transfers of Tickets may be prohibited for certain events subject to the specific terms and conditions of those events (for example but not exclusively limited to charity events or events where age restrictions may apply because of content of the entertainment or licensing requirements). Where a Ticket is offered for resale in line with these terms and conditions, you must provide to the buyer full details of the ticket. Full details include, if printed on the ticket, the block or tier, row and seat number. Buyers must also be made aware of these terms and conditions and any other terms and conditions that are specific to the event. You should check whether any special terms apply before offering a free Ticket for resale. Free tickets are often provided for specific reasons limiting their transferability 12. VOID TICKETS Tickets Any Ticket obtained in breach of these Terms and Conditions shall be void and all, rights conferred or evidenced by such Ticket shall be void. Any person seeking to use such a void Ticket in order to gain or provide entry to an Event may be considered to be a trespasser and may be liable to be ejected and liable to legal action. Void Tickets are non-refundable. 13. RESTRICTIONS ON THE PURCHASE OF TICKETS Tickets may be restricted to a maximum number. Any such restriction shall be notified to You at the time You book the Tickets. We reserve the right to cancel Tickets purchased in excess of this number and without the Agent’s agreement, without prior notice unless the purchase of an excess was due to Our error. 14. CONDITIONS OF ADMISSION The management of the Venue reserves the right to refuse Ticket holders admission to the Venue in reasonable circumstances including for health and safety, licensing reasons or where a Ticket is void. The management of the Venue also reserves the right to request that Ticket holders leave the Venue at any point on reasonable grounds and may take any appropriate action to enforce this right. By way of example, the Venue may remove a Ticket holder who: 1) has behaved in the Venue in a manner which, in the reasonable opinion of the Venue has, or is likely to affect the enjoyment of other visitors; or 2) uses threatening, abusive or insulting words or behaviour or in any way provokes or behaves in a manner which may provoke a breach of the peace; or 3) in the reasonable opinion of the Venue is acting under the influence of alcohol or drugs; or 4) fails, when required, to produce proof of identity or age. You must comply with instructions and directions given by Venue staff and stewards. No refunds will be given to Ticket holders who are refused entry or ejected due to their own behaviour as suggested in, but not limited to, the examples above. 15. RESTRICTIONS AND PROHIBITIONS The use of equipment for recording or transmitting (by digital or other means) any audio, visual or audio-visual material or any information or data inside any Venue is strictly forbidden. Unauthorised recordings, tapes, films or similar items may be confiscated and destroyed. Any recording made of an Event in breach of these conditions shall belong to the Promoter. The Promoter and Venue will not be liable for any loss, theft or damage to confiscated items. By attending an Event, Ticket holders consent to filming and sound recording of themselves as members of the audience. The Promoter may use such films and recordings (including any copies) without payment. Ticket holders shall not bring into the Venue or display or distribute (whether for free or not) at the Event any sponsorship, promotional or marketing materials. Mobile telephones and messaging equipment must be switched off during the Event. Alcohol may only be consumed in public bars and other authorised areas. Smoking is not permitted unless within a designated smoking Area (if any). The following are not permitted within any Venue: 1) animals (with the exception of guide dogs); 2) laser pens 3) Your own food and drink (unless permitted by the Venue); 4) bottles, cans or glass containers (unless permitted by the Venue); 5) any item which may be interpreted as a potential weapon including sharp or pointed objects (e.g. knives); and 6) illegal substances. The management of the Venue reserves the right to conduct security searches from time to time and confiscate any item which, in the reasonable opinion of the management of the Venue, may cause danger or disruption to other members of the audience or the Event or is one of the items not permitted in the Venue as listed above. Every effort shall be made to admit latecomers to Events at a suitable break in the Event, which may be the interval, but late admission cannot be guaranteed. Ticket holders may only leave and re-enter the Venue during an Event at the discretion of the management of the Venue. Otherwise, there will be no re-admission or pass-outs of any kind. The obstruction of gangways, access-ways, exits, entrances or staircases, congregating in non-designated areas or seeking entry to stands or seats for which You do not hold a Ticket is strictly forbidden. 16. HEALTH AND SAFETY Ticket holders must comply with all relevant statutes, safety announcements and Venue regulations whilst attending the Event. If Ticket holders have any special requirements or concerns about any special effects which may be featured at the Event, prior notice should be provided when ordering Tickets. Special effects may include, without limitation, sound, audio visual, pyrotechnic effects or lighting effects. 17. DISPUTE RESOLUTION If we are unable to settle any dispute by negotiation and you are not satisfied with our final response, you may attempt to settle it through Alternative Dispute Resolution and can contact The Society of Ticket Agents and Retailers (STAR). We are members of STAR and they provide a free and approved dispute resolution service for customers of STAR members. You can reach STAR on 01904 234 737, or +44 1904 234737 if calling from outside the UK (10am-5pm Monday to Friday), or by completing the complaints form or email info@star.org.uk. If you’d prefer to write to them, their address is: Society of Ticket Agents and Retailers PO Box 708 St Leonard's Place York YO1 0GT As an online trader, pursuant to European Union legislation, you may use the following link to the European Commission's Online Dispute Resolution platform HERE, where you can access further information about online dispute resolution. 18. WAIVER If We delay or fail to enforce any of these Terms and Conditions It shall not mean that We have waived our right to do so. 19. ASSIGNMENT We shall be entitled to assign any of Our rights and obligations under these Terms and Conditions provided that Your rights are not adversely affected. 20. SEVERABILITY If it is found by a Court that any of these Terms and Conditions for any reason cannot be enforced, this shall not prevent the other provisions from continuing to apply. 21. THIRD PARTIES Any person, other than the Venue or Promoter, not a party to these Terms and Conditions shall have no rights under the Contracts (Rights of Third Parties) Act 1999 to enforce any term of these Terms and Conditions. The Act can give rights under some contracts to third parties who are not parties to those contracts but in this case only We, the Venue, the Promoter and You (or your assignees permitted hereby) have rights and obligations under this contract. 22. FORCE MAJEURE For the purposes of these Terms and Conditions, “Force Majeure” means any cause beyond Our control including, without limitation, act of God, war, insurrection, riot, civil disturbances, acts of terrorism, fire, explosion, flood, theft of essential equipment, malicious damage, strike, lock out, weather, third party injunction, national defence requirements, acts or regulations of national or local governments. We will not be liable to You for failure to perform any obligation under these Terms and Conditions to the extent that the failure is caused by Force Majeure. This Clause does not affect the terms of Clause 7. 23. AMENDMENTS AND VARIATIONS We intend to rely on the written terms set out here in this document as well as the written terms and conditions of the Venue and the Promoter. You should read the terms and conditions carefully before entering into the contract to ensure that they contain everything that You consider has been agreed. If they do not then you should speak to any member of staff. After the contract has been made, these Terms and Conditions cannot be varied or amended in any respect unless both You and We agree and it is preferable that this is in writing). 24. NO PARTNERSHIP OR AGENCY Nothing in these Terms and Conditions and no action taken by You or Us under these Terms and Conditions shall create, or be deemed to create, a partnership, joint venture or establish a relationship of principal and agent or any other relationship between You and Us beyond the relationship created under these Terms and Conditions. 25. ENTIRE AGREEMENT These Terms and Conditions, and the terms and conditions of the Venue and the Promoter and any specially agreed terms constitute the entire agreement between the parties in connection to, its subject matter and supersede any previous terms and conditions, agreement or arrangement between the parties. Each of the parties agrees that it has not entered into these Terms and Conditions in reliance on, and shall have no remedy in respect of, any statement, representation, covenant, warranty, undertaking or indemnity (whether negligently or innocently made) by any person (whether party to these Terms of Conditions or not) other than as expressly set out in these Terms and Conditions. Nothing in this clause shall operate to limit or exclude any liability for fraud. 26. GOVERNING LAW AND JURISDICTION 27. #MYFAMILYTICKETS GIVEAWAY OFFICIAL RULES The Family Tickets Ltd Giveaway is not sponsored, endorsed, administered by or associated with Instagram or any third-party brand. Your user-generated content (UGC) is not confidential or proprietary. By participating, you grant Family Tickets Ltd a non-revocable, worldwide, perpetual right to use your UGC in any manner or media now or later developed, including the right to change, create derivative works, sublicense, assign and commercialize without any payment due to you. By participating, you agree (a) to be bound by these Official Rules; and (b) that the decisions of Family Tickets Ltd are final and binding with respect to all matters relating to the Giveaway. How To Enter 1. NO PURCHASE IS NECESSARY, AND A PURCHASE WILL NOT INCREASE YOUR CHANCES OF WINNING. 2. To enter: 2.1. Follow us (@familytickets) and like the post https://www.instagram.com/p/ByF0zOKC2Rb/ 2.2. Post your favourite family selfie taken at a show or special day out using the hashtag #myfamilytickets and tag @familytickets 2.3. Sign up at bit.ly/famtix-signup for an extra chance to win a runner up prize. 3. All entries must be submitted before the competition closing date, 11.59pm BST 17 June 2019. 4. Each entrant may enter five (5) times over the course of the entry period. Should any entrant submit more than five (5) photos, such entrant will not be disqualified, but shall receive only five (5) eligible entries into the giveaway. Entry Requirements 5. Each entry must comply with the following requirements: 5.1. Use the following tags: #myfamilytickets and @familytickets. 6. Photographs must NOT contain: 6.1. Nudity, lewd or vulgar behaviour. 6.2. Material that violates or infringes another’s rights, including but not limited to privacy, publicity or intellectual property rights. 6.3. Images and/or artwork that are copyrighted, trademarked, protected by trade secret or otherwise subject to third party proprietary rights, including privacy and publicity rights, unless you are the owner of such rights or have permission from their rightful owner to post the material. 6.4. Violence. 6.5. Dangerous stunts. 6.6. Real weapons of any kind, including, but not limited to, guns, knives or projectiles. 6.7. Drug use. 6.8. Smoking. 6.9. Material that is hateful, tortuous, defamatory, slanderous or libellous. 6.10. Material that promotes bigotry, racism, hatred or harm against any group or individual or promotes discrimination based on race, sex, religion, nationality, disability, sexual orientation, age or any other basis protected by British Law. 6.11. Material that is unlawful, in violation of or contrary to British Law. 7. You are responsible for ensuring that any UGC that you post does not, and will not, violate the rights of any third party rights of any kind. You warrant and represent that you own or control all rights in any UGC that you submit. Your Eligibility 8. You must be a resident in the UK and aged over 18 to enter a competition. We may require proof of identity and providing false information may result in disqualification. 9. You are not eligible to enter if you are an employee of Family Tickets Ltd, Minor Entertainment, or work for a company that has a commercial relationship with Family Tickets Ltd. Prizes and Delivery 10. Winning entries will receive: 10.1. A total of one (1) winner will receive the Grand Prize: £150 Family Tickets Ltd gift voucher for an amazing day out at top UK shows and attractions, from Joseph, Mary Poppins and The Lion King to London Zoo and The Crystal Maze! Your photo gets featured on our website, gift vouchers and printed tickets! 10.2. A total of five (5) runner ups will receive the Runner Up Prize: £25 Family Tickets Ltd gift vouchers and your photo gets featured in a winners’ wall of fame. 11. All prizes are non-transferable to another individual, group or family, and cash alternatives will not be offered. 12. The winning entry will feature on the Family Tickets Ltd website, tickets, and may also be included on Family Tickets Ltd promotional material. Winner Determination, Notification and Announcement 1. Winning entries will be judged and determined by Family Tickets Ltd Customer Support Team. Eligible submissions received will be judged based on the following criteria: 1.1. Photograph demonstrates the #myfamilytickets favourite family day out theme in a storytelling manner that’s friendly and fun. 1.2. Quality of photograph. Family Tickets Ltd recommends that entrants use a camera with high definition capability (8 megapixel or higher). 2. Winners will be notified via the Family Tickets Ltd Instagram account and email by 5pm 21 June. 3. Reasonable efforts will be made to contact the winner. If a winner cannot be contacted or is unable to comply with these terms and conditions, Family Tickets Ltd reserve the right to forfeit the prize. 4. Family Tickets Ltd reserve the right to verify the validity and originality of any entry and/or entrant (including an entrant’s identity and address), and to disqualify any entrant who submits an entry that is not in accordance with these Official Rules or who tampers with the entry process. Entries void if the Family Tickets Ltd determine the photograph to not be an original, or if the entries are illegible, incomplete, damaged, irregular, altered, counterfeit, produced in error, obtained through fraud or theft or otherwise non-compliant with these Official Rules. Right to cancel, suspend or modify giveaway 1. Family Tickets Ltd reserve the right to withdraw, modify or suspend the Giveaway at any time, for any reason. These Terms and Conditions shall be governed by and construed in all respects in accordance with English law and the parties agree to submit to the exclusive jurisdiction of the English courts. 28. Terms and conditions applying specifically to the Family Tickets Family Fun Quiz By participating, you agree (a) to be bound by these terms and conditions; and (b) that the decisions of Family Tickets Ltd are final and binding with respect to all matters relating to the Quiz. If you do not agree with any of these terms and conditions then you should not take part in the Quiz. Access 1. The Family Fun Quiz (“Quiz”) is owned by Family Tickets Ltd (“we”, “us”) and hosted at https://familytickets.outgrow.us/family-fun-quiz. Access to the Internet is required to use it. 2. We have taken reasonable care in the preparation of the Quiz. However, we cannot guarantee that you will have uninterrupted access to the Quiz at all times and we reserve the right to modify, suspend or withdraw the Quiz at any time, without notice or liability. We reserve the right in our absolute discretion to monitor, suspend, revoke or otherwise limit access to the Quiz for any person at any time. 3. We cannot guarantee access, availability or compatibility of the Quiz with any specific device. 4. The Quiz will be open to entrants from 25 Jun 2019 until 1 Jul 2019 at 11:59PM BST. Prizes and delivery 5. During the Quiz period we will be giving away 7 x £150 Family Tickets gift vouchers to be used on the new Family Tickets website when it launches on 16 July 2019. 6. There will be one prize draw per day, totalling in 7 prize draws throughout the Quiz period. One £150 gift voucher prize will be awarded at each draw. 7. No purchase is necessary, and a purchase will not increase your chances of winning. 8. At the end of the Quiz period, the first 20,000 valid Quiz entrants who did not win a prize will be issued a £5 discount code that can be used on the new Family Tickets website when it launches on 16 July 2019. 9. Discount codes will be sent on 16 July 2019 to the email address and mobile number you provided when you submitted your quiz answers. 10. All prizes and discount codes are non-transferable to another individual, group or family, and cash alternatives will not be offered. 11. Terms and conditions relating to gift vouchers and discount codes apply and will be supplied separately when these are issued. Entry requirements 12. By completing all the mandatory questions in the Quiz, you will be automatically entered into a daily prize draw. You do not need to answer the Quiz questions correctly. 13. You must complete the data capture page with your valid email address, mobile number and UK postcode. 14. You will be entered into the daily prize draw every day from the date you enter, to the Quiz closing date. 15. Gift voucher prizes are limited to one per winner. 16. Late, invalid, duplicate or incomplete entries will not be considered. Your eligibility 17. You must be a resident in the UK and aged over 18 to play the Quiz and be eligible to win a prize in our prize draw. We may require proof of identity and providing false information may result in disqualification. 18. You are not eligible to enter if you are an employee of Family Tickets Ltd, Minor Entertainment, or work for a company that has a commercial relationship with Family Tickets Ltd. Winner determination, notification and announcement 19. We expect the 7 prize draws to take place at the following dates and times: 19.1. 10:00AM 26 Jun 2019 (for entrants up to 11:59PM on 25 Jun 2019 BST) 19.2. 10:00AM 27 Jun 2019 (for entrants up to 11:59PM on 26 Jun 2019 BST) 19.3. 10:00AM 28 Jun 2019 (for entrants up to 11:59PM on 27 Jun 2019 BST) 19.4. 10:00AM 29 Jun 2019 (for entrants up to 11:59PM on 28 Jun 2019 BST) 19.5. 10:00AM 30 Jun 2019 (for entrants up to 11:59PM on 29 Jun 2019 BST) 19.6. 10:00AM 1 Jul 2019 (for entrants up to 11:59PM on 30 Jun 2019 BST) 19.7. 10:00AM 2 Jul 2019 (for entrants up to 11:59PM on 1 Jul 2019 BST). 20. If you win a gift voucher in the daily prize draw, our Customer Support Team will contact you by 12:00PM BST that day, using the email address and mobile number you give us during the Quiz. 21. If you win a gift voucher, we may ask you to share your name and a family photo for publicity purposes. 22. We will announce every winner on our social media channels, website and emails as soon as possible after contacting them. 23. If you win a gift voucher, every reasonable effort will be made to contact you. If we cannot contact you within 72 hours, or you are unable to comply with these terms and conditions, we reserve the right to forfeit the prize. Privacy 24. For information on how we use information and Data Protection see the Privacy Policy. 25. By entering your details and completing your quiz entry, you acknowledge your interest in hearing about shows, attractions, events, news and future competitions from Family Tickets by email, SMS and phone. You can opt out at any time. See our privacy policy for more information. Right to cancel, suspend or modify Quiz 26. We reserve the right to withdraw, modify or suspend the Quiz at any time, for any reason. 27. We reserve the right to amend these terms and conditions without prior notice. These Terms and Conditions shall be governed by and construed in all respects in accordance with English law and the parties agree to submit to the exclusive jurisdiction of the English courts.